Booking and cancellation terms and conditions

This is a translation provided for convenience. In the event of any discrepancy, the Spanish version shall prevail.

These terms and conditions govern the booking of the sightseeing tours provided by EcoMove Movilidad Sostenible S.L. through this website. By submitting a booking, you declare that you have read and accepted them.

1. How booking works

A request sent from the website is a booking request, not an automatic confirmation. You will receive an email with your booking reference and we will then confirm by WhatsApp or by email that the date and time have been allocated. The booking is not firm until that confirmation.

You can book at least 3 hours in advance and up to 120 days ahead.

2. Prices and payment

• Prices are shown per person and include applicable taxes.
• The rate is flat: it does not vary according to the number of passengers in the group.
• Children aged 4 to 12 receive a 50% discount on the adult rate.
• For safety reasons, children under 3 cannot travel in the vehicle.
• No payment is taken through the website. Payment is made directly to the driver on the day of the tour.
• From each booking, €3 goes to the Asociación Nada es Imposible. This amount is included in the price: it is not a surcharge.

3. Capacity and groups

Each tuk tuk carries a maximum of 4 passengers in addition to the driver. The vehicle is private for your group: it is not shared with other customers. For larger groups we arrange several vehicles that complete the route together; write to us to coordinate it.

4. Meeting point and punctuality

The usual meeting point is Paseo de la Farola, junto al faro (Málaga). If you give us a hotel when booking, we will pick you up there free of charge within the Málaga city centre area.

Please be at the meeting point 10 minutes before the booked time. If you have not arrived and have not let us know within 15 minutes of the departure time, the booking will be treated as a no-show and the vehicle will be released.

5. Cancellations and changes

• More than 24 hours in advance: cancellation or change of date free of charge.
• Less than 24 hours in advance: we will try to move your booking to another date, subject to availability.
• As we do not take payment in advance, a cancellation does not give rise to any charge.

To cancel or amend your booking, message us on WhatsApp at 631 92 35 87 or reply to the confirmation email quoting your booking reference.

6. Cancellation by us

We may cancel a tour for reasons of force majeure, in particular adverse weather conditions (heavy rain or strong wind) that prevent it from being carried out safely, or a vehicle breakdown. In that case we will notify you as soon as possible and offer you another date, at no cost or penalty to you.

7. Weather

The vehicles have side covers to protect against rain and wind, and blankets for the colder months, so light rain does not prevent the tour from going ahead. Tours are only cancelled when safety so requires.

8. Rules during the tour

• Remain seated, with your seat belt fastened if the vehicle has one, while it is moving.
• Minors travel under the responsibility of the accompanying adult. Children under 3 cannot travel.
• Pets travel free of charge provided they are kept under their owner's control throughout the route.
• Smoking is not permitted inside the vehicle.
• The driver may terminate the service, without any right to a refund, in the event of behaviour that endangers safety or is offensive.

9. Tour language

We offer the tour in Spanish, English, French and German. The language is chosen when booking and a driver-guide who speaks it is assigned. If, due to unforeseen circumstances, we are unable to guarantee the requested language, we will let you know before the tour so that you can decide whether to keep your booking.

10. Accessibility

Access to the vehicle is at street level with a low step, and the driver helps passengers board. The vehicle has no ramp and no space for a powered wheelchair. If you have reduced mobility, let us know when booking and we will assess each case with you.

11. Liability and insurance

The vehicles carry the compulsory civil liability insurance required for passenger transport. EcoMove Movilidad Sostenible S.L. is not liable for the loss of or damage to personal belongings left in the vehicle by the customer.

12. Complaints and dispute resolution

Official complaint forms (hojas de reclamación) are available to customers. For any issue, write to us at reservas@paseosturisticosmalaga.com.

As a consumer, you may also use the European Commission's Online Dispute Resolution platform or contact the consumer affairs bodies of the Regional Government of Andalusia (Junta de Andalucía).

13. Applicable law

These terms and conditions are governed by Spanish law, in particular Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Protection of Consumers and Users (Ley General para la Defensa de los Consumidores y Usuarios).